ROVO E-HAILING LIMITED
DRIVER APP TERMS AND CONDITIONS
Effective Date: 15 October 2026
Last Updated: 15 October 2026
Website: https://www.rovo.co.ke
Application: ROVO Driver App
Governing Jurisdiction: Kenya
1. INTRODUCTION AND ACCEPTANCE
Welcome to ROVO.
These Driver App Terms and Conditions (“Terms”) constitute an agreement between ROVO E-Hailing Limited (“ROVO”, “we”, “our” or “us”) and any individual or eligible business entity registering for or using the ROVO Driver App to access ride-hailing opportunities.
These Terms govern your access to the ROVO Driver App, driver onboarding, trip requests, transportation services arranged through the platform, payments, platform fees, safety, performance, account suspension and other relevant matters.
By registering, selecting the acceptance option or using the Driver App under a legally valid acceptance process, you agree to these Terms.
If you do not agree, you must not use the ROVO Driver App.
These Terms should be read together with the ROVO Driver Privacy Policy and any applicable vehicle-owner, fleet-partner, driver financing or revenue-sharing agreement.
2. DEFINITIONS
For these Terms:
ROVO means ROVO E-Hailing Limited.
Driver App means the ROVO mobile application and associated systems used by drivers to access and manage ride requests.
Driver means an individual approved to provide transportation services through the ROVO platform.
Customer or Passenger means an individual requesting transportation through ROVO.
Vehicle Owner means the legal owner or authorised provider of a vehicle used to fulfil a trip.
Fleet Partner means an individual or business that owns, manages or supplies vehicles or drivers operating through ROVO.
Trip means a transportation service arranged through the ROVO platform.
Fare means the amount charged for a trip in accordance with the applicable pricing arrangements.
Commission or Platform Fee means the fee payable to ROVO for access to or use of its platform, as applicable under the relevant agreement.
Driver Earnings means the amount payable to the driver after applying the agreed commission, authorised deductions and applicable adjustments.
Services means the technology and ride-hailing services made available through ROVO.
3. NATURE OF THE ROVO PLATFORM
3.1 ROVO operates a technology platform designed to connect customers with eligible drivers and transportation service providers.
3.2 Subject to the applicable agreement and legal requirements, drivers may use the platform to access trip opportunities and provide transportation services.
3.3 The Driver App may facilitate bookings, navigation, customer communications, trip records, fare information, earnings statements and other operational features.
3.4 ROVO does not guarantee any minimum number of trips, minimum earnings, customer demand, working hours or level of income.
3.5 Access to the platform is subject to driver eligibility, vehicle compliance, platform availability, safety requirements and applicable law.
3.6 Your contractual relationship with ROVO, a vehicle owner or a fleet partner will depend on the actual arrangement between the parties. These Terms do not, by themselves, conclusively determine whether you are an employee, independent contractor, agent or another category of worker under applicable law.
3.7 Nothing in these Terms removes any employment, contractual, statutory or other legal rights that may apply to you.
4. DRIVER ELIGIBILITY AND REGISTRATION
4.1 You must meet the legal requirements applicable to the driving and transportation services you intend to provide in Kenya.
4.2 You must provide accurate, complete and current registration information.
4.3 Depending on the service and applicable law, ROVO may require:
- A valid national identity document or passport.
- A valid driving licence of the appropriate class.
- A recent profile photograph.
- A valid police clearance or other lawful verification document, where required.
- Vehicle registration and ownership or authorisation documents.
- Valid insurance and applicable inspection documents.
- Applicable transport licences, permits and approvals.
- Valid work authorisation where required.
- Bank or mobile money payout details.
- Additional documents reasonably required for safety, verification or legal compliance.
4.4 You authorise ROVO to verify documents and information you provide through lawful verification procedures.
4.5 You must promptly notify ROVO if your driving licence, insurance, vehicle authorisation or other essential document expires, is suspended, is revoked or becomes invalid.
4.6 You must not submit forged documents, impersonate another driver or provide misleading information.
4.7 ROVO may decline or suspend onboarding where mandatory documents are missing, invalid or cannot be satisfactorily verified.
4.8 Approval to use the Driver App does not replace any licence, permit, insurance policy or government approval required to operate legally.
5. VEHICLE REQUIREMENTS
5.1 You may provide transportation services only using a vehicle approved for the relevant service category.
5.2 The vehicle must meet applicable legal, safety, inspection, insurance and roadworthiness requirements.
5.3 You must ensure that the vehicle is clean, presentable, properly maintained and suitable for passenger transportation.
5.4 The vehicle’s registration details and other identifying information must match the information approved on the ROVO platform.
5.5 You must not substitute an unapproved vehicle without completing any required verification and approval process.
5.6 You must not operate a vehicle without valid insurance or other legally required documentation.
5.7 You must promptly report any material accident, mechanical defect, insurance lapse or other condition that makes the vehicle unsafe or legally ineligible for service.
5.8 ROVO may temporarily restrict a vehicle from receiving bookings where a credible safety, compliance or documentation concern arises.
6. DRIVER APP ACCESS AND ACCOUNT SECURITY
6.1 Your driver account is personal to you unless ROVO expressly approves an authorised fleet-management arrangement.
6.2 You must keep your password, authentication credentials and verification codes confidential.
6.3 You must not allow another person to operate the Driver App using your account or complete a trip in your identity.
6.4 You must not create duplicate accounts or manipulate registration information to bypass a suspension or other platform restriction.
6.5 You must not interfere with the App, alter its software, manipulate GPS information or use unauthorised tools to generate bookings or earnings.
6.6 You are responsible for ensuring that your mobile device is compatible with the App and maintained in a secure condition.
6.7 You must promptly report suspected account compromise or unauthorised access to ROVO.
7. DRIVER AVAILABILITY AND TRIP REQUESTS
7.1 When you activate the online status in the Driver App, you indicate that you are available to receive trip requests, subject to applicable legal requirements and the platform’s operating rules.
7.2 Trip requests may be offered based on factors such as your location, availability, vehicle category, customer requirements and platform operating conditions.
7.3 You may accept or decline requests in accordance with the App’s functionality and applicable platform rules.
7.4 ROVO does not guarantee that a driver will receive a particular number of requests or a particular volume of business.
7.5 Once you accept a trip, you must make reasonable efforts to fulfil the booking safely and professionally, unless a legitimate reason prevents completion.
7.6 You must not accept bookings that you know you cannot fulfil safely or lawfully.
7.7 You must not manipulate your location, use false GPS information, coordinate fraudulent bookings or engage in conduct designed to obtain unfair platform benefits.
7.8 If you need to cancel an accepted trip, you should use the appropriate App process and provide a truthful reason where requested.
7.9 ROVO may review repeated cancellations, suspicious activity or material deviations from platform requirements. Any resulting action must be handled consistently with applicable law and the relevant account review procedures.
8. DRIVER WORKING TIME AND REST
8.1 You are responsible for driving safely, remaining alert and complying with applicable legal requirements concerning driving time, rest and road safety.
8.2 You must not continue driving when fatigue, illness, alcohol, drugs, medication effects or any other condition makes driving unsafe or unlawful.
8.3 ROVO may introduce platform safeguards relating to working time, fatigue prevention, rest periods or safety-related logouts where required by applicable law or a lawful operational policy.
8.4 You must comply with any applicable mandatory driving-time and rest requirements.
8.5 You must not attempt to circumvent a safety-related logout or other lawful restriction by using another account or device.
8.6 If you are involved in an accident or become unable to continue safely, you should stop in a safe location where practicable, seek assistance and notify the appropriate emergency services or ROVO support channel as necessary.
9. CUSTOMER SERVICE AND PROFESSIONAL CONDUCT
You agree to:
9.1 Treat customers, fellow drivers, fleet partners and ROVO personnel respectfully.
9.2 Provide services without unlawful discrimination, harassment, intimidation or abuse.
9.3 Respect customer privacy and maintain the confidentiality of customer information.
9.4 Follow the agreed pickup and destination instructions, subject to safety, lawful directions and any agreed changes.
9.5 Keep the vehicle reasonably clean and presentable.
9.6 Communicate politely and professionally with customers.
9.7 Avoid unauthorised stops, detours or changes to a trip without an appropriate reason or customer agreement, except where necessary for safety or required by law.
9.8 Never request an unlawful payment or impose an unauthorised surcharge.
9.9 Never threaten, assault, harass, stalk or intimidate a customer.
9.10 Refrain from soliciting customers for unrelated personal or commercial purposes using information obtained through ROVO.
9.11 Avoid making false statements, submitting fabricated complaints or manipulating ratings and trip records.
9.12 Cooperate reasonably with legitimate safety investigations and customer complaints, subject to your legal rights.
10. PASSENGER SAFETY AND INCIDENT REPORTING
10.1 You must comply with applicable road traffic laws and drive with reasonable care and skill.
10.2 You must not drive under the influence of alcohol or prohibited substances or while otherwise unfit to drive.
10.3 You must not use a handheld mobile phone in a manner prohibited by law while driving.
10.4 You must ensure that passengers are transported in accordance with applicable vehicle capacity and safety requirements.
10.5 You must not knowingly carry unauthorised passengers or use an approved vehicle for an unrelated purpose during a booked trip where doing so compromises the booking or safety.
10.6 You may decline or discontinue a trip where there is a genuine and reasonable safety concern, unlawful passenger conduct or another legitimate reason recognised by applicable law or platform policy.
10.7 Where a trip cannot safely continue, you should take reasonable steps to protect the passenger and notify ROVO through the appropriate channel.
10.8 You must report serious accidents, alleged assault, harassment, dangerous conduct, suspected criminal activity or other significant incidents promptly.
10.9 ROVO may preserve relevant trip information and cooperate with competent authorities where legally justified.
10.10 You must not retaliate against a customer for submitting a complaint or safety report.
11. FARES, COMMISSIONS AND PLATFORM FEES
11.1 Applicable fare information and the method used to calculate fares will be made available through the App or the relevant pricing agreement.
11.2 The platform may calculate fares using disclosed factors such as distance, duration, applicable category pricing and other lawful charges.
11.3 Any commission or platform fee payable by a driver must be established through the applicable driver agreement, commercial arrangement or other validly agreed pricing terms.
11.4 ROVO will communicate applicable commission rates, fees and material changes through an appropriate contractual or platform notice process.
11.5 A material change to an agreed commercial arrangement will be handled in accordance with the agreement and applicable law. Continued access to the App will not, by itself, override a legal requirement for specific consent or agreement.
11.6 You must not charge customers more than the applicable fare or collect unauthorised fees.
11.7 Where a fare is disputed, ROVO may review the trip record, pricing information, customer complaint and other relevant evidence.
11.8 Any adjustments to driver earnings must be supported by the applicable agreement, an authorised transaction adjustment or another lawful basis.
11.9 ROVO will not treat an allegation as conclusive proof of wrongdoing without appropriate consideration of the circumstances where such review is required.
12. DRIVER EARNINGS AND PAYOUTS
12.1 Driver earnings depend on completed trips, applicable fares, the relevant commission or fee arrangement, authorised adjustments, promotions and other applicable contractual terms.
12.2 ROVO does not guarantee a minimum income or a fixed number of trips unless a separate written agreement expressly provides otherwise.
12.3 You must provide accurate payout details and promptly update any changes.
12.4 Payouts will be processed according to the applicable payout schedule and payment arrangements communicated to you.
12.5 Payment processing may be affected by bank or mobile money provider delays, verification requirements, system interruptions or other legitimate circumstances.
12.6 If you believe an earnings statement or payout is incorrect, you may submit a payment review request through an official ROVO channel.
12.7 ROVO will review relevant records and communicate the outcome in accordance with applicable procedures and legal requirements.
12.8 Deductions, set-offs, penalties or adjustments must have a lawful and contractually valid basis. Where an amount is disputed, it must be handled according to the relevant agreement and applicable law.
12.9 You remain responsible for your own tax obligations to the extent applicable under Kenyan law. ROVO will fulfil any tax withholding, reporting or other obligations imposed on it by law.
13. CANCELLATIONS, NO-SHOWS AND REFUNDS
13.1 Drivers must use the App’s cancellation function where a trip cannot be completed.
13.2 A driver must not falsely report a customer as absent or deliberately delay a pickup to induce a cancellation.
13.3 Any cancellation-related payment, adjustment or incentive must be authorised under the applicable pricing rules and agreement.
13.4 ROVO may investigate suspicious cancellation patterns, including repeated false no-show reports or coordinated booking manipulation.
13.5 If a customer disputes a cancellation charge or trip fare, ROVO may request relevant information from the driver and customer.
13.6 Drivers must cooperate reasonably with legitimate fare reviews and payment investigations.
13.7 No driver may retain or demand money from a customer beyond the amount properly payable under the applicable trip arrangement.
14. DRIVER RATINGS AND PERFORMANCE
14.1 Customers may be invited to rate their trip experience.
14.2 ROVO may use ratings, complaints, cancellation patterns, safety incidents and other relevant operational information to assess service quality and identify areas for improvement.
14.3 Drivers must not manipulate ratings, threaten customers for negative feedback or submit fraudulent ratings.
14.4 Where a performance concern is identified, ROVO may provide guidance, request an explanation, investigate relevant records or take proportionate action under these Terms.
14.5 A single rating or unverified complaint will not automatically be treated as conclusive evidence of misconduct where further review is appropriate.
14.6 Where a decision has significant consequences for a driver’s access to the platform, ROVO will apply the relevant review and notification procedures, subject to urgent safety requirements and applicable law.
15. DRIVER DATA AND PRIVACY
15.1 ROVO may process driver identity information, verification documents, location information, trip records, earnings, device information and other relevant personal information.
15.2 Such information may be used for onboarding, trip allocation, payments, safety, fraud prevention, customer support, platform improvement and legal compliance.
15.3 Your location may be processed while you are online or completing an active trip where required for platform functionality, subject to the disclosed permissions and applicable law.
15.4 ROVO may share relevant information with customers, fleet partners, payment providers, technology service providers or competent authorities where necessary and lawful.
15.5 ROVO will handle personal information in accordance with the ROVO Driver Privacy Policy and applicable data protection legislation.
15.6 You must not use customer information obtained through the App for unauthorised marketing, harassment, surveillance or other unrelated purposes.
15.7 You should review the Driver Privacy Policy available through www.rovo.co.ke for details of your rights and ROVO’s data-handling practices.
16. ACCOUNT SUSPENSION, DEACTIVATION AND REINSTATEMENT
16.1 ROVO may temporarily restrict, suspend or deactivate a driver account where reasonably necessary due to:
- Expired or invalid mandatory documents.
- Suspected account impersonation or fraud.
- Serious or credible safety concerns.
- Material breach of these Terms.
- Repeated fraudulent or abusive platform activity.
- Legal or regulatory requirements.
- Other legitimate grounds permitted by applicable law.
16.2 Where appropriate, ROVO may temporarily restrict access while investigating a serious safety, security or fraud concern.
16.3 Where reasonably practicable and legally permitted, ROVO will communicate the relevant reason for a suspension or deactivation and explain the available review procedure.
16.4 A driver may submit an appeal or request for reinstatement through the designated ROVO channel, providing relevant information or supporting documents.
16.5 ROVO will review appeals in accordance with its applicable procedures, the circumstances of the case and any relevant legal requirements.
16.6 Where an urgent safety risk exists, interim restrictions may be necessary before the investigation is complete.
16.7 Any mandatory regulatory reporting or notification will be handled in accordance with applicable law.
16.8 ROVO will maintain appropriate records of relevant decisions and review outcomes where required.
16.9 These Terms do not authorise ROVO to disregard any applicable statutory procedure or a driver’s rights under law.
17. VEHICLE OWNERS AND FLEET PARTNERS
17.1 Drivers operating vehicles owned or managed by another person or business must comply with the applicable vehicle-use, fleet-management and revenue-sharing arrangements.
17.2 The driver must operate only a vehicle for which they have the necessary authorisation.
17.3 Vehicle owners and fleet partners are responsible for obligations assigned to them under their respective agreements and applicable law.
17.4 Where the driver, vehicle owner and ROVO have separate agreements, the relevant parties must comply with the applicable provisions of each agreement.
17.5 If a conflict arises between these Terms and a separately executed agreement, the conflict will be resolved according to the agreements’ express terms and applicable law. Mandatory statutory rights and obligations take precedence.
18. DRIVER FINANCING AND DRIVE-TO-OWN ARRANGEMENTS
18.1 Where ROVO offers or facilitates vehicle financing, leasing, hire purchase or Drive-to-Own arrangements, those arrangements will be governed by separate written agreements.
18.2 Such agreements may specify deposit requirements, instalments, insurance, maintenance, ownership conditions, default procedures and termination rights.
18.3 These Terms do not, by themselves, create a vehicle financing agreement or transfer ownership of a vehicle to a driver.
18.4 Any financing-related deductions from driver earnings must be authorised under the relevant agreement and permitted by applicable law.
18.5 Drivers should review all financing documents carefully before signing and obtain independent advice where necessary.
19. PROHIBITED ACTIVITIES
Drivers must not:
19.1 Use fake identities, false documents or another person’s account.
19.2 Manipulate GPS data, trip records, fares or payment systems.
19.3 Arrange fraudulent trips to generate artificial earnings or incentives.
19.4 Demand unauthorised payments from customers.
19.5 Engage in violence, harassment, intimidation or unlawful discrimination.
19.6 Use customer information for unrelated personal or commercial purposes without lawful authority.
19.7 Drive while intoxicated, unfit or otherwise prohibited from driving.
19.8 Carry out unlawful activities through the platform.
19.9 Interfere with ROVO’s software, systems, security controls or data.
19.10 Retaliate against customers, drivers or staff for raising legitimate concerns.
19.11 Conceal material safety incidents or knowingly submit false reports.
19.12 Circumvent account suspensions or lawful platform restrictions.
ROVO may investigate suspected violations and take appropriate action in accordance with these Terms and applicable law.
20. INTELLECTUAL PROPERTY AND APP USAGE
20.1 The ROVO name, trademarks, logos, software, design elements and other protected materials are owned by or licensed to ROVO or the relevant rights holders.
20.2 ROVO grants you a limited, personal, non-exclusive, non-transferable and revocable right to use the Driver App for its intended authorised purpose.
20.3 You must not copy, modify, distribute, reverse engineer or commercially exploit protected elements of the App except where permitted by law or expressly authorised.
20.4 You must not use ROVO’s trademarks or branding in a manner that falsely suggests an affiliation or authorisation.
21. APP AVAILABILITY AND TECHNICAL INTERRUPTIONS
21.1 ROVO will make reasonable efforts to maintain the availability and security of the Driver App.
21.2 The App may experience temporary interruptions due to maintenance, network failures, system updates, cyber incidents, third-party service interruptions or other circumstances.
21.3 ROVO does not guarantee uninterrupted access, a particular volume of bookings or error-free operation.
21.4 Drivers should not rely solely on the App for emergency communication or as a substitute for safe driving practices.
21.5 Technical problems affecting trips, earnings or account access should be reported through an official support channel.
21.6 ROVO may introduce updates and changes reasonably necessary to maintain security, compliance and platform performance.
22. LIABILITY AND RESPONSIBILITY
22.1 Each party is responsible for its own obligations and conduct under applicable law and the relevant agreements.
22.2 Drivers remain responsible for complying with applicable driving laws, maintaining required qualifications and operating vehicles safely.
22.3 ROVO is responsible for the obligations imposed on it by applicable law and its valid agreements with drivers and other parties.
22.4 To the extent permitted by law, neither party will be liable for losses caused solely by circumstances outside that party’s reasonable control where the party is not otherwise legally responsible.
22.5 Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, or any other liability that cannot lawfully be excluded or restricted.
22.6 Nothing in these Terms removes statutory rights or remedies available to drivers or customers.
23. INDEMNITY
To the extent permitted by law, a driver may be responsible for direct losses or reasonable costs suffered by ROVO or another party where those losses result from the driver’s fraud, unlawful conduct, deliberate misuse of the platform or material breach of an applicable agreement.
Any claim must be supported by an appropriate legal and factual basis.
This provision does not make a driver responsible for losses caused by ROVO’s own breach or conduct for which ROVO is legally responsible, and it does not permit unlawful deductions from driver earnings.
24. COMPLAINTS AND DISPUTE RESOLUTION
24.1 Drivers may raise concerns regarding onboarding, trip allocation, earnings, payments, ratings, customer conduct, account suspension or other platform matters.
24.2 Complaints should be submitted through the official ROVO support or appeal channel, with the relevant trip reference or supporting information where available.
24.3 ROVO will handle complaints fairly and within applicable legal requirements.
24.4 Where appropriate, the parties should attempt to resolve disputes through good-faith discussion or another mutually agreed lawful process.
24.5 If a dispute cannot be resolved, either party may pursue the remedies available before a competent court or other authorised forum in Kenya.
24.6 Nothing in this clause prevents a driver from contacting a competent regulator, labour authority, transport authority or court where legally entitled to do so.
25. CHANGES TO THESE TERMS
25.1 ROVO may update these Terms to reflect changes in its platform, business operations, service arrangements or applicable law.
25.2 The latest version will be published on www.rovo.co.ke or made available through the Driver App.
25.3 Material changes will be communicated through an appropriate notice process.
25.4 Where a change requires a driver’s specific consent or agreement under applicable law or an existing contract, ROVO will obtain that consent or agreement before implementing it.
25.5 Continued use of the Driver App will constitute acceptance of revised Terms only where such acceptance is legally valid and the required notice and consent procedures have been followed.
25.6 If you do not agree to a revised provision, you may discontinue use of the affected services, subject to existing contractual obligations and applicable law.
26. GOVERNING LAW
These Terms are governed by the laws of Kenya.
They are subject to applicable legislation, regulatory requirements and binding court decisions governing transport network services, personal data protection, contracts and any employment or other legal relationship that may apply.
Nothing in these Terms is intended to override a mandatory legal requirement.
27. GENERAL PROVISIONS
27.1 Entire agreement: These Terms, together with any applicable signed commercial agreement, Driver Privacy Policy and service-specific conditions, govern the relevant aspects of your use of the Driver App.
27.2 Severability: If any provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
27.3 No waiver: Failure to enforce a provision immediately does not automatically waive the right to enforce it later.
27.4 Assignment: Neither party may transfer its contractual obligations in a manner prohibited by applicable law or the relevant agreement.
27.5 Language: These Terms are written in English. Any translation is intended to assist understanding and does not remove mandatory rights under applicable law.
27.6 Statutory rights: Nothing in these Terms excludes rights or protections that cannot lawfully be excluded.
28. CONTACT AND SUPPORT
For questions about driver registration, document verification, trip operations, earnings, account restrictions, complaints or these Terms, contact ROVO through the official support details published on our website or in the Driver App.
Company: ROVO E-Hailing Limited
Website: https://www.rovo.co.ke
Country: Kenya
Please include your driver account reference or relevant trip details where applicable. Do not share passwords, verification codes or unnecessary sensitive information.
29. DRIVER ACCEPTANCE
By selecting the applicable acceptance option during registration or otherwise accepting these Terms through a legally valid process, you confirm that:
- You have had an opportunity to read and understand these Terms.
- The registration and verification information you provide is accurate to the best of your knowledge.
- You agree to comply with applicable road safety, vehicle, customer service and platform requirements.
- You understand that earnings, trip availability and platform access are subject to the applicable agreements, operational conditions and law.
- You understand that your personal information is handled under the ROVO Driver Privacy Policy.
- You understand that mandatory statutory rights remain unaffected by these Terms.
ROVO E-Hailing Limited
ROVO — Ride. Connect. Go.
Your Destination. Your Choice.