ROVO Driver Guide

Your Journey. Your Opportunity. Your ROVO.

Welcome to ROVO — Ride. Connect. Go.

At ROVO, we believe drivers are more than drivers. They are mobility partners who help people reach their destinations, connect communities, and keep Nairobi moving.

Our platform is designed to connect eligible drivers with passengers seeking convenient transportation services. Whether you provide everyday rides, comfortable journeys, premium transportation, or motorcycle services, ROVO aims to help you become part of a growing mobility community.

This guide explains how to get started, use the ROVO Driver App, serve passengers professionally, and understand your responsibilities as a ROVO driver.

1. How to Become a ROVO Driver

Getting started with ROVO involves a registration and verification process.

Step 1: Register Your Interest

Visit the official ROVO website or access the designated driver registration channel to begin your application.

Step 2: Submit Your Information

Provide accurate personal details and the information requested during registration.

Step 3: Upload Required Documents

Depending on your service category, you may be required to provide:

• A valid national identity document or other accepted identification.
• A valid driving licence appropriate for your vehicle category.
• A valid vehicle registration document.
• Applicable motor insurance.
• Any required inspection, transport, or operator documentation.
• A profile photograph and other requested verification information.

Motorcycle riders and delivery partners may have different requirements from car drivers.

Step 4: Vehicle and Document Verification

ROVO may review your documents, vehicle details, eligibility, and other applicable requirements before approving your application.

Step 5: Account Activation

Once your application has been approved and onboarding completed, you can access the driver features made available to your account.

Registration does not guarantee approval or immediate access to trips. All partners must meet applicable legal and platform requirements.

2. Understanding the ROVO Driver App

The ROVO Driver App is intended to help approved drivers manage their activities on the platform.

Depending on the features enabled in your account, the app may provide access to:

• Driver Profile: View your registered details and account information.
• Online and Offline Status: Indicate when you are available to receive trip requests.
• Trip Requests: Review available trip details before responding.
• Navigation: Access directions to pickup and destination points.
• Trip Management: Manage accepted trips and update trip status.
• Earnings and Activity: Review available trip and earnings information.
• Notifications: Receive important account and platform updates.
• Support: Access available assistance for trip or account-related concerns.

App features may vary by service category and version.

3. How to Complete a Ride

Step 1: Go Online

Open the ROVO Driver App and set your status to online when you are ready to accept trips.

Ensure your phone has sufficient battery, your internet connection is working, and your vehicle is ready for service.

Step 2: Receive a Trip Request

When a request becomes available, review the information displayed in the app and accept or decline according to the platform's rules and the circumstances of the trip.

Step 3: Travel to the Pickup Location

Follow the available navigation instructions and approach the pickup location safely.

Do not use your phone in a way that compromises road safety while driving.

Step 4: Confirm the Passenger

Confirm that you have the correct passenger and trip before starting the journey. Where the app provides a verification feature, follow the displayed instructions.

Step 5: Complete the Journey

Follow the agreed destination and use the navigation provided as appropriate. Treat the passenger respectfully and observe all traffic regulations.

Step 6: End the Trip

Once the passenger has safely reached the destination, complete the trip through the app and review the available trip summary.

Follow the payment instructions displayed by the platform for the relevant trip.

4. ROVO Ride Categories

ROVO is developing different mobility options to serve different passenger needs.

• Basic Ride: Everyday transportation.
• Comfort Ride: An enhanced passenger experience.
• Premium Ride: Executive and premium transportation.
• ROVO Bike: Motorcycle-based passenger transportation, subject to applicable requirements.
• Electric Motorbike: Electric motorcycle transportation where available.

Drivers should only accept trips for service categories for which their account and vehicle have been approved.

5. How ROVO Drivers Earn

ROVO aims to connect drivers with passenger demand and provide access to relevant trip and earnings information through the platform.

Your earnings may depend on factors such as:

• The number of completed trips.
• Applicable trip fares.
• Platform commissions and other disclosed charges.
• Promotions or incentives for which you qualify.
• Approved adjustments, refunds, or other applicable trip-related items.

Drivers should review the earnings information and applicable partner terms provided by ROVO.

Important: No specific income level or number of trips is guaranteed. Actual earnings depend on demand, completed trips, operating costs, and the applicable platform terms.

Understand Your Earnings

Before accepting trips, familiarise yourself with the applicable fare information, commission structure, payment procedures, and any partner charges disclosed by ROVO.

Keep your own records of relevant business expenses, including fuel or charging, maintenance, insurance, and other operating costs.

6. Professional Standards for ROVO Drivers

Every trip is an opportunity to create a positive experience.

ROVO expects drivers to:

• Treat every passenger with courtesy, dignity, and respect.
• Maintain a clean and roadworthy vehicle.
• Arrive at pickup points safely and promptly.
• Follow traffic laws and applicable transport regulations.
• Respect passenger privacy and confidentiality.
• Avoid discrimination, harassment, intimidation, and abusive language.
• Never drive under the influence of alcohol or impairing substances.
• Never request unauthorised additional payments.
• Never manipulate trip records, GPS information, fares, or platform systems.
• Follow the approved process for lost property and passenger complaints.

Drivers must not share passenger information, contact details, trip records, or images without a lawful basis or appropriate authorisation.

7. Safety Comes First

Your safety, the passenger's safety, and the safety of other road users must always come first.

Before Going Online

• Check your tyres, brakes, lights, mirrors, and other essential vehicle components.
• Ensure required insurance and documentation are valid.
• Wear the required safety equipment for your vehicle category.
• Secure any delivery items appropriately.
• Ensure your phone is safely mounted where needed.

During Trips

• Follow speed limits and road signs.
• Never use a handheld phone while driving.
• Do not carry more passengers or goods than legally permitted.
• Do not accept trips that require unlawful or unsafe conduct.
• Stop in a safe location before addressing app or navigation problems.

In an emergency, prioritise immediate safety and contact the appropriate emergency services. Report serious incidents through ROVO's designated support channel as soon as it is safe to do so.

8. Cancellations and Trip Issues

Unexpected situations may occasionally prevent a trip from proceeding.

If you cannot complete an accepted trip, follow the cancellation procedure available in the app and provide an accurate reason where requested.

Drivers must not cancel trips for discriminatory reasons or pressure passengers to cancel in order to avoid platform rules.

If a passenger cannot be located, use the app's available contact and waiting procedures. Never put yourself or others at risk while attempting to complete a pickup.

Repeated inappropriate cancellations or misuse of trip functions may result in a review under ROVO's applicable policies.

9. Passenger Complaints and Support

ROVO encourages drivers to handle concerns calmly and professionally.

If a disagreement occurs:

1. Remain respectful and avoid confrontation.
2. Prioritise the safety of everyone involved.
3. Do not demand unauthorised payments.
4. Record the relevant trip details through the approved reporting process.
5. Contact ROVO support through the official channel available to your account.

Serious safety concerns, suspected criminal activity, or emergencies should be referred to the appropriate authorities where necessary.

10. Account Security and Data Protection

Your ROVO Driver App account is intended for your authorised use.

To protect your account:

• Never share your password, PIN, or verification code.
• Do not allow an unauthorised person to operate through your account.
• Keep your personal and vehicle information accurate.
• Report suspected unauthorised access immediately.
• Use passenger information only for legitimate trip-related purposes.
• Follow ROVO's Privacy Policy and applicable data protection laws.

Any use of location information, personal data, and trip records must comply with the applicable privacy requirements and ROVO's published policies.

11. Vehicle Maintenance and Service Quality

A reliable vehicle supports safer journeys and a better passenger experience.

Drivers should maintain their vehicles in good working condition, complete required inspections, keep their vehicles clean, and address mechanical problems promptly.

If your vehicle becomes unsafe or no longer meets the requirements for its approved category, stop accepting trips until the issue has been resolved.

ROVO may require updated documentation or additional verification when necessary.

12. Driver Account Reviews and Compliance

ROVO may review partner accounts when concerns arise involving safety, identity verification, document validity, passenger complaints, suspected fraud, or violations of platform policies.

Depending on the circumstances and applicable terms, corrective action may include a request for further information, temporary restriction, suspension, or termination of platform access.

Where applicable, ROVO will follow its established review procedures and relevant legal obligations.

Drivers are expected to cooperate honestly with legitimate verification and incident investigations.

13. Frequently Asked Questions

How do I join ROVO?

Begin through the official driver registration channel, provide the requested information, and complete the verification and onboarding process.

Can I join with my own car?

You may apply using your own vehicle, subject to the vehicle category, documentation, insurance, and other applicable approval requirements.

Can I choose which trips to accept?

Trip acceptance depends on the features available to your account and ROVO's applicable partner terms. Review the trip details and follow the platform's rules.

How can I check my earnings?

Use the earnings or trip history features available in the Driver App, together with any applicable payment statements.

What happens if a passenger cancels?

Follow the cancellation and reporting procedures displayed in the app. Any applicable charges or adjustments will be governed by ROVO's published terms.

What should I do if I experience a technical problem?

Move to a safe location before troubleshooting and contact ROVO support through the official channel available to you.

Can someone else use my driver account?

Your account must only be used in accordance with ROVO's authorisation and verification requirements. Never allow an unauthorised person to operate under your identity.

14. Ready to Drive With ROVO?

Your next opportunity starts with a single step.

Join a mobility community focused on connecting people, supporting professional drivers, and creating convenient transportation experiences.

Register your interest, prepare your documents, and follow the official ROVO channels for onboarding announcements.

ROVO — Ride. Connect. Go.

[Become a ROVO Driver]

Visit: https://www.rovo.co.ke

For assistance, use the official contact details published on our website.

This Driver Guide provides general guidance and should be read together with ROVO's applicable Driver Terms and Conditions, Privacy Policy, safety requirements, and other published policies. Specific app features, fares, commissions, payment procedures, and eligibility requirements are subject to official ROVO documentation and applicable Kenyan law.